Privacy Policy
Last updated: 4/17/2025
This Privacy Policy describes how Vitalix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://tryvitalix.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend our rights and the rights of our users.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, subscription preferences, security questions, and other information used for account security purposes.
Shopping information including items you view, place in your cart, or purchase.
Loyalty points, product reviews, referrals, gift cards, and related activity.
Customer support information including any messages or communication you choose to send us.
Some features of the Services may require you to provide us with certain information. If you choose not to provide this information, you may not be able to use certain features.
✅ New: Subscription and Billing Information
When you enroll in the Vitalix Rewards membership program during checkout, we collect and process billing-related personal information. This includes your name, email address, billing address, and limited payment method details, which are securely handled by our third-party payment processor (e.g., Shopify Payments).
We use this information to:
Manage your membership account
Apply benefits

Process recurring subscription charges in accordance with our Terms of Service
Before each billing cycle, we place a temporary authorization hold on your payment method. This is not a charge but is used to confirm that sufficient funds are available. The hold is released if you cancel before the charge date.
Membership benefits, including exclusive pricing, are delivered via a private collection link provided after purchase. We may monitor the usage of this link to ensure proper delivery of member services.
Information We Collect about Your Usage
We may automatically collect information about how you interact with the Services ("Usage Data") through cookies, pixels, or similar technologies. This may include:
Device and browser information
IP address
Clickstream and navigation data
Membership benefit usage (e.g., activation of discount links)
Information We Obtain from Third Parties
We may also receive information from:
Shopify and service providers that support our checkout, account management, and shipping
Payment processors to fulfill orders
Advertising platforms and analytics providers to improve user experience
All third-party data is processed in line with this Privacy Policy.
How We Use Your Personal Information
To fulfill and manage your orders
To enroll and maintain Vitalix Rewards membership services
To provide account and subscription support
To improve our Services and personalize your experience
To conduct analytics and marketing activities
To ensure secure, fraud-free transactions
To communicate order updates and policy changes
Cookies
We use cookies and similar technologies for functionality, analytics, and advertising. Visit https://www.shopify.com/legal/cookies for cookie details related to our e-commerce platform.
We honor Global Privacy Control signals for opt-outs of tracking and targeted advertising.
How We Disclose Personal Information
We may share your data with:
Third-party service providers (e.g., Shopify, payment processors, shipping services)
Business and marketing partners (with your consent)
Legal entities for compliance or enforcement purposes
We do not disclose sensitive personal data without your consent or for profiling.
User Generated Content, Third-Party Links, and Children's Data
These sections remain unchanged and are still valid.
Security and Retention of Your Information
Your data is retained only as long as necessary to fulfill Services or comply with legal requirements. We take security seriously, but no system is completely secure. Please keep your login credentials safe.
Your Rights
You have the right to access, correct, delete, or restrict your data. You can also opt out of promotional emails and request not to be subject to sales or targeted advertising.
Contact us at support@tryvitalix.co for any rights-related requests.
Contact
If you have any questions or wish to exercise your privacy rights, you may contact us at:
Email: support@tryvitalix.co
Mailing Address: 1100 106th Ave NE #102, Bellevue WA 98004, United States
This is not a physical office or retail location.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy:  https://tryvitalix.co/pages/return-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://tryvitalix.co/pages/return-policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://tryvitalix.co/pages/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Vitalix, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Vitalix and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@tryvitalix.co.
Our contact information is posted below:

Contact Information

🛒Trade name: Vitalix

📞Phone: +1 (855) 568-1847

📧Email: support@tryvitalix.co

P.O. Box Address: 1100 106th Ave NE #102, Bellevue WA 98004, United States
This is not a physical office or retail location



SECTION 21 - Vitalix REWARDS SUBSCRIPTION TERMS

21.1 Overview of Vitalix Rewards
Vitalix Rewards is a subscription-based membership program that provides customers with exclusive benefits such as member-only discounts, early access to promotions, and other perks as outlined on our website. To complete a purchase on our site, customers must review and agree to enroll in Vitalix Rewards during checkout. Vitalix Rewards includes a 30-day free trial, after which members are billed $49.99 every 30 days. Members receive 50 percent or more off member-only pricing when logged in. After purchase, you will receive access to your membership benefits through a secret collection link provided via your order confirmation.

21.2 Affirmative Enrollment Required for Purchase
To purchase products from our website, you must affirmatively agree to join Vitalix Rewards during the checkout process. Enrollment is not automatic and is not pre-selected. You must actively check a box or otherwise acknowledge agreement to the membership terms before completing your purchase. Your agreement at checkout serves as your enrollment in the Vitalix Rewards program.

21.3 Subscription Fees and Billing
Vitalix Rewards includes a 30-day free trial, followed by a recurring subscription fee of $49.99 every 30 days. By affirmatively agreeing to enroll in Vitalix Rewards during checkout, you authorize us to bill your selected payment method on a recurring basis unless and until you cancel your membership.

Before each billing cycle, including the first one after your free trial, we will place an authorization hold on your payment method approximately 2 to 3 days prior to the scheduled billing date. This hold is not a charge. It is used to confirm that sufficient funds are available for the upcoming payment.

You may cancel your membership at any time before the end of the trial or before any renewal charge is processed. If you cancel during the 3-day period after a hold is placed and before the charge is finalized, your card will not be billed. The hold will be released and no payment will occur.

Prices and terms are subject to change. If changes are made, we will notify you in advance of your next billing cycle.

21.4 Cancellation and Refunds
You may cancel your Vitalix Rewards subscription at any time. You can cancel by clicking "Cancel" in your account portal at https://checkout.tryVitalix.co or by emailing support@tryvitalix.co. Cancellation will take effect at the end of your current billing period. If you cancel, you will receive a full refund for your most recent charge. No questions asked.

21.5 Changes to Vitalix Rewards
We reserve the right to update or discontinue the Vitalix Rewards program, including its benefits, fees, or terms. We will notify you of any updates in advance. Continued participation in the program after changes means you accept the revised terms.

21.6 Limitation of Liability
Vitalix is not responsible for failure to receive membership benefits due to incorrect account information, technical issues, or other factors beyond our control. Membership does not guarantee access to specific offers or promotions.

SECTION 22 - PRODUCT DISCLOSURE
Our products are not prescription medications or peptides. They are formulated using a blend of carefully selected ingredients designed to support overall well-being. These products do not require a prescription and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before beginning any new supplement or regimen.



SECTION 23 – ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

23.1 Binding Arbitration
You and Vitalix agree that any dispute, claim, or controversy arising out of or relating in any way to your use of the website, purchase of products, or these Terms of Service shall be resolved by binding arbitration, rather than in court, except that either party may seek relief in small claims court if eligible. This includes any claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitrator shall have exclusive authority to resolve all disputes, including the interpretation and enforceability of this arbitration agreement.

23.2 Class Action Waiver
To the fullest extent permitted by applicable law, you and Vitalix agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, collective, consolidated, or representative action. You expressly waive any right to file or participate in a class action or seek relief on a class basis.

23.3 Opt-Out Option
You may opt out of this arbitration agreement within 30 days of first accepting these Terms of Service by sending an email to support@tryvitalix.co with your full name and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms of Service.

23.4 Governing Law and Jurisdiction
This arbitration agreement shall be governed by the Federal Arbitration Act. In the event this agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts located in King County, Washington.